Customer Care Executive
Job Description
Title: Customer Care Executive
Company Name: A well-reputed FMCG company
Vacancy: 1
Age: 21 to 30 years
Location: Dhaka (PanthaPath)
Salary: Negotiable
Experience:
∎ At most 2 years
∎ The applicants should have experience in the following business area(s):Call Center
Published: 2 Jun 2025
Education:
∎ Bachelor of Business Administration (BBA)
Requirements:
Additional Requirements:
∎ Age 21 to 30 years
Responsibilities & Context:
∎ Develop a strong understanding of product SKUs, promotional offers, and unique selling points (USPs).
∎ Respond to customer inquiries and messages across all online channels in a timely and professional manner.
∎ Promote products on social media platforms as per strategic direction provided by the Marketing & Product Team.
∎ Generate and process sales orders, maintaining accurate sales invoices.
∎ Coordinate with courier/logistics partners to ensure timely delivery of products.
∎ Track deliveries and follow up with customers to confirm receipt and satisfaction.
∎ Maintain a detailed weekly summary report covering customer interactions, sales figures, delivery updates, and customer feedback.
∎ Job Summary:
∎ We are looking for a proactive and customer-focused Customer Care Executive to manage customer interactions, promote products, and support sales initiatives across digital platforms. The role involves handling online queries, boosting social media engagement, coordinating deliveries, and preparing weekly performance reports.
∎ Key Responsibilities
∎ Develop a strong understanding of product SKUs, promotional offers, and unique selling points (USPs).
∎ Respond to customer inquiries and messages across all online channels in a timely and professional manner.
∎ Promote products on social media platforms as per strategic direction provided by the Marketing & Product Team.
∎ Generate and process sales orders, maintaining accurate sales invoices.
∎ Coordinate with courier/logistics partners to ensure timely delivery of products.
∎ Track deliveries and follow up with customers to confirm receipt and satisfaction.
∎ Maintain a detailed weekly summary report covering customer interactions, sales figures, delivery updates, and customer feedback.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (PanthaPath)
Company Information:
∎ A well-reputed FMCG company
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 2 Jul 2025
Category: Customer Support/Call Centre
