Job Description
Title: Customer Care Executice (Call Center)
Company Name: Shoppers Limited
Vacancy: Not specific
Job Location: Dhaka (60 Feet)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Customer Support/ Client Service, Sales Marketing
∎ The applicants should have experience in the following business area(s):
E-commerce
∎ Freshers are also encouraged to apply.
Job Responsibilities:
∎ Handle incoming customer inquiries, resolve issues, answer product-related questions, and provide information on our services and policies.
∎ Assist customers with order placement, tracking, cancellations, and returns, ensuring a seamless shopping experience.
∎ Identify and address customer concerns, complaints, and issues with professionalism, empathy, and efficiency.
∎ Maintain a deep understanding of our product range, promotions, and updates to guide customers effectively.
∎ Communicate clearly and effectively through phone, email, and chat channels to provide the best possible customer experience.
∎ Accurately document customer interactions and resolutions in our CRM system for future reference and analysis.
∎ Collaborate with various departments, including sales, inventory, and logistics, to ensure seamless order processing and delivery.
Additional Requirements:
∎ Age 22 to 35 years
Salary: Tk. 8000 - 12000 (Monthly)
Compensation & Other Benefits:
∎ Performance bonus, Over time allowance
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Nov 2023
Company Information:
∎ 16 Oct 2023
∎ Shoppers Limited
∎ Address : 348/P, (6th Floor) 60ft Road (Opposite of Paka Masjid), Mirpur-2, Dhaka, Dhaka, Bangladesh
∎ Web : www.shoppersi.com
∎ Business : Shoppers an online shop looking for young, smart, hardworking and dynamic male professional as a customer executive to be a part of the team.
Email : [email protected]
Category: Customer Support/Call Centre
: • Only shortlisted candidates will be called/emailed for an interview.• Applicant must enclose his/her Photograph with CV* If you apply through email, please mention “Customer Support Executive” on the subject line.
