Customer Care - Credit Recovery Officer

Job Description

Title: Customer Care - Credit Recovery Officer

Company Name: HARD GROUP

Vacancy: 2

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s): Call Center
∎ Freshers are also encouraged to apply.

Job Context:
∎ Designation: Credit Recovery officer
∎ Department: Microfinance (Program)
∎ Job Location: Head Office, Dhaka

Job Responsibilities:
∎ Making inbound/ telemarketing and survey calls
∎ Offering excellent customer service.
∎ Maintaining the relationship between company and customers
∎ Recovery, Special Asset Management
∎ Credit Control and Recovery, Monitoring, Negotiation Skills, Recovery, Special Asset Management
∎ Having highly negotiations skill & Excellent communication skills
∎ Negotiation Defaulter Client.
∎ Ensuring overdue recovery & payment dues to be collected from customers/loan holders with proper planning and responding to credit & collection-related inquiries.
∎ Negotiating payment arrangements with customers and influencing to recover the due amount.
∎ Receiving customer complaints and forward to management.
∎ Listen to & handle customer queries about products & services effectively.
∎ Conducting regularly scheduled field visits as well as surprising visits to ensure credit policies and procedures are properly implemented and followed by the field staff.
∎ Ensuring documentation of all collection-related reports, work plans, and office correspondence.

Additional Requirements:
∎ Age 22 to 30 years
∎ Only females are allowed to apply

∎ Tk. 9500 - 10000 (Monthly)
∎ Work experience of minimum 2 years in a related technical discipline

Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Online Job Posting.

Application Deadline: 19 Apr 2021

Company Information:
∎ 20 Mar 2021
∎ Address : HARD House, House-04, Road-6/B, Sector-12, Uttara, Dhaka-1230
∎ Web :
∎ Business : Humanitarian Aid for Rural Development (H.A.R.D.) Society Group is an NGO committed to improving the lives of those in poverty through opportunities that empower the poor, eradicate illiteracy, and establish communities of character.

Category: Customer Support/Call Centre