Job Description
Title: Customer Care and Digital Marketing Executive
Company Name: SK Soft Solutions Inc.
Vacancy: 1
Age: 20 to 35 years
Location: Dhaka (DOHS Mohakhali)
Minimum Salary: Tk. 15000 (Monthly)
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Software Company, Computer Hardware/Network Companies, Call Center
Published: 28 May 2025
Education:
∎ Bachelor/Honors, HSC
Requirements:
Additional Requirements:
∎ Age 20 to 35 years
∎ Experience in customer support or technical support is an advantage.
∎ Strong communication skills in English and Bengali.
∎ In-depth knowledge of POS software and the ability to support clients effectively.
∎ Basic understanding of software applications and troubleshooting.
∎ Patience, problem-solving skills, and a customer-centric approach.
∎ Educational qualification is not the main factor.
∎ Experience in customer support or technical support is an advantage.
∎ Strong communication skills in English and Bengali.
∎ In-depth knowledge of POS software and the ability to support clients effectively.
∎ Basic understanding of software applications and troubleshooting.
∎ Patience, problem-solving skills, and a customer-centric approach.
∎ Educational qualification is not the main factor.
Responsibilities & Context:
∎ Provide customer support for our POS software and other software solutions.
∎ Must have proper technical knowledge about POS and other software.
∎ Handle and assist POS software clients with proper guidance and troubleshooting.
∎ The job demands candidates that have patience and are very well mannered while speaking with clients over the telephone to provide customer support, customer retention, and develop customer relations.
∎ The applicant should have excellent speaking power with clarity, maturity and persuasive behavior in convincing the client.
∎ Plan and execute digital marketing strategies across all digital channels.
∎ Manage Facebook Ads, Google Ads, YouTube marketing, and other paid campaigns.
∎ Receive & make calls to the customers.
∎ Capable of handling customer queries/complaints instantly.
∎ Capable of handling Inbound/outbound calls.
∎ Excellent negotiation skill and sound knowledge in IT marketing.
∎ Make an appointment as per customer requirement.
∎ Follow-up existing customers from time to time.
∎ Collect customer's feedback.
∎ Must have proper knowledge about IT.
∎ Troubleshoot software-related issues and provide technical assistance.
∎ Guide customers on software installation, setup, and usage.
∎ Strong interpersonal and communication skills.
∎ Ensure customer satisfaction.
∎ Positive attitude and self motivation.
∎ Maintaining clients records and follow up system with Microsoft excel.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Performance bonus
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Friendly and professional work environment.
∎ Career growth opportunities within the company.
∎ Work Hours (Minimum): 9:00 AM - 06:00 PM
∎ Weekly 1 Holidays
∎ Friendly and professional work environment.
∎ Career growth opportunities within the company.
∎ Work Hours (Minimum): 9:00 AM - 06:00 PM
∎ Weekly 1 Holidays
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka (DOHS Mohakhali)
Company Information:
∎ SK Soft Solutions Inc.
∎ H-209, Road #12, Mohakhali DOHS, Dhaka-1206
∎ https://sksoftsolutions.ca
∎ At SK Soft Solutions Inc, we are driven by a passion for innovation and a commitment to excellence. As a software company, we specialize in creating cutting-edge solutions that empower businesses and individuals to thrive in the digital age. With its corporate office in Dhaka (Bangladesh), SK Soft Solutions Inc., offers IT solutions for overall business automation of small and medium-sized businesses all over the world like web application development, mobile app development, web hosting, SEO services.
Address::
∎ H-209, Road #12, Mohakhali DOHS, Dhaka-1206
∎ https://sksoftsolutions.ca
∎ At SK Soft Solutions Inc, we are driven by a passion for innovation and a commitment to excellence. As a software company, we specialize in creating cutting-edge solutions that empower businesses and individuals to thrive in the digital age. With its corporate office in Dhaka (Bangladesh), SK Soft Solutions Inc., offers IT solutions for overall business automation of small and medium-sized businesses all over the world like web application development, mobile app development, web hosting, SEO services.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 7 Jun 2025
Category: Customer Support/Call Centre
