Customer Care Agent

Job Description

Title: Customer Care Agent

Company Name: Ezetop United Company

Vacancy: Not specific

Job Location: Dhaka (Banani)

Employment Status: Full-time

Job Context:
∎ Ding is the world`s leading universal top-up service. Founded in 2006, Ding was born from seeing something that wasn`t there. 6 billion of the world`s mobile phones are prepaid and a quarter of those are out of top-up. We believe mobile phones can change lives and we want to improve people`s lives by helping those with less gain access to more.
∎ Our mission is to build and run the safest, simplest most effective and convenient top-up technology, in partnership with the best operators and platforms. We`ll continue to spread joy across the globe helping people everywhere to send little bytes of happiness to their loved ones, keeping our customers connected to their families and friends. Now more than ever we realize the importance of keeping in touch and here at Ding we believe a little goes a long way.
∎ We are currently looking for Customer Care Agent(s) for our Customer Success team. The team operates 24/7/365, and this role will work across day shift and night shifts (roster basis), from Monday to Sunday. There are three shifts available. the incumbent(s) will need to work 8-10 hours shifts for 5 of the 7 days week between Monday - Sunday, hours are between: 08:00 am to 09:00 pm, 12:00 am to 08:00 am, or 09:00 pm to 08:00 am.

Job Responsibilities:
∎ Providing exceptional service to customers through live chat and email
∎ Working with team members and stakeholders to troubleshoot customer issues and being accountable for the successful resolution of these issues.
∎ Working as part of a team and off your own initiative to achieve quality and productivity targets.
∎ Stay updated on product knowledge and on top of any changes in company and team policies.
∎ Identify and communicate customer experience issues to help deliver product enhancements which solve real customer problems.
∎ Go above and beyond for our customers.

Additional Requirements:
∎ Team player with a "can do" attitude and desire to continually improve.
∎ Prior experience (1+ years) of working within a high-volume Customer Service environment and helping to drive impactful change.
∎ Superb time management and problem-solving skills with demonstrated ability to manage multiple tasks at the same time.
∎ Excellent communication skills.
∎ Organizational skills.
∎ Innovative and creative thinking.
∎ Experience delivering against customer satisfaction targets in a fast-paced environment
∎ Fluent written and spoken English.
∎ We are a 24/7/365 team, the incumbent will need to work across day and night shifts, from Monday to Sunday.
∎ Additional language skills is a plus
∎ Experience working with Zendesk is a plus.

Salary: Negotiable

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 7 May 2022

Company Information:
∎ 7 Apr 2022
∎ Ezetop United Company

Category: Customer Support/Call Centre