Job Description
Title: Client Relationship Officer (CRO)
Company Name: VitaSkin
Vacancy: 2
Location: Dhaka (GULSHAN 2)
Salary: Negotiable
Experience:
∎ At least 3 years
Published: 12 Nov 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Excellent Communication and Negotiation Closing Skills.
∎ Must be hardworking, highly organized to meet deadlines.
∎ Sincere, Honest & Accountable for the job.
∎ Able to work in a team.
∎ Possesses a positive attitude.
∎ Capable of handling multiple tasks & able to work under pressure.
∎ Sound in MS Word, MS Excel, PowerPoint.
∎ Fluent communication skills in written and spoken English and Bengali.
∎ Excellent Communication and Negotiation Closing Skills.
∎ Must be hardworking, highly organized to meet deadlines.
∎ Sincere, Honest & Accountable for the job.
∎ Able to work in a team.
∎ Possesses a positive attitude.
∎ Capable of handling multiple tasks & able to work under pressure.
∎ Sound in MS Word, MS Excel, PowerPoint.
∎ Fluent communication skills in written and spoken English and Bengali.
Responsibilities & Context:
∎ Organize and efficiently handle inbound calls & messages to clients.
∎ Provide superior service to all customers by understanding their needs/questions and responding to them in a professional and timely manner.
∎ Follow-up leads until the lead is converted into the customer.
∎ Receiving customer inquiries over the phone and through social media following the instructions.
∎ Keeping accurate records of customer information in the provided CRM software.
∎ Handle client complaints and offer appropriate solutions to establish long-term customer relationships.
∎ Refer unresolved customer complaints to designated personnel via the internal system for further investigation.
∎ Maintain a courteous approach to ensure the customer has a positive experience by utilizing your expert communication skills, both in the call center and at the front office desk.
∎ Other related tasks are delegated by management.
∎ Report complicated issues to the appropriate person regularly.
∎ Applicants must have relevant experience, be fluent in English & Bangla be results-driven, self-organized. If you believe you have what it takes to lead and ensure flawless customer service and be able to meet and exceed our expectations, contact us!
∎ Responsibilities:
Skills & Expertise:
Compensation & Other Benefits:
∎ All benefits are as per company policy.
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka (GULSHAN 2)
Company Information:
∎ VitaSkin
∎ @ Dhanmondi:> Delvistaa Fuljhuri, Plot: 59 (new), Satmasjid Road, Dhanmondi, Dhaka.@Gulshan:> Green Meher Tower, 12/A, North Gulshan, Gulshan 02, Dhaka.
∎ www.vitaskinclinic.com
∎ VitaSkin is a modern Aesthetic Dermatology Clinic. We provide non-surgical aesthetic dermatology treatment with 5* star service for skin and hair and all our treatments are performed with modern medical-grade equipment and advanced technology. And all treatments are performed by our experienced staff, who are certified Doctors, Registered Nurses, and trained therapists.
Address::
∎ @ Dhanmondi:> Delvistaa Fuljhuri, Plot: 59 (new), Satmasjid Road, Dhanmondi, Dhaka.@Gulshan:> Green Meher Tower, 12/A, North Gulshan, Gulshan 02, Dhaka.
∎ www.vitaskinclinic.com
∎ VitaSkin is a modern Aesthetic Dermatology Clinic. We provide non-surgical aesthetic dermatology treatment with 5* star service for skin and hair and all our treatments are performed with modern medical-grade equipment and advanced technology. And all treatments are performed by our experienced staff, who are certified Doctors, Registered Nurses, and trained therapists.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 22 Nov 2024
Category: Customer Support/Call Centre
