Additional Requirements
- Age At least 19 years
- Must be fluent in American English — speaking, writing, listening and reading.
- Strong computer and typing skills.
- Understanding of U.S. business culture.
- Flexible to work during U.S. time zones and holidays.
- Candidates from English Medium backgrounds are preferred.
Responsibilities & Context
Job Context**
Talent IT Centre is hiring Client Relationship Officers (CRO) to support our United States based clients. The role runs on a night shift aligned to U.S. business hours and involves day-to-day client communication over email, chat and voice. This is a full-time, work-at-office position at our Chawkbazar, Chattogram office. Freshers from English Medium backgrounds are encouraged to apply.
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**Job Responsibilities**
Handle day-to-day communication with U.S. based clients over email, chat and phone.
Respond to client queries accurately and within agreed response times.
Maintain and update client records, tickets and follow-up notes.
Coordinate with internal teams to resolve client issues end to end.
Build and maintain long-term client relationships through professional, courteous service.
Prepare basic reports on client interactions and pending items.
**Shift:** Night Shift (7:30 PM – 5:00 AM
Job Other Benifits
- Salary review: Yearly
- Festival Bonus
- Performance-based incentives
- Friendly, professional working environment with on-the-job training