Title: Center in Charge (Sales) – Service Operation
Company Name: Smart Technologies (BD) Ltd.
Job Location: Anywhere in Bangladesh
Employment Status: Contractual
∎ Bachelor of Science (BSc) in Computer Science & Engineering
∎ 3 to 5 year(s)
∎ Service Center In charge is overall responsible to ensure customer satisfaction by providing reliable, prompt, and friendly service.
∎ This position will supervise a team and manage overall customer care center activities of a respective region.
∎ Coordinate with all center functions (Front Executive, Technical Engineer, Accounts, and Logistics etc.) and reported to regions and head office both way smooth center operation.
∎ Excellent relationship management with dealer and local sales team.
∎ A passionate sales person to sell IT product and accessories items.
∎ Motivate the customer with positive review to convert the interest into sales.
∎ Target oriented and punctuality are a must requirement in workplace.
∎ Develop a good customer relationship with very good communication skill.
∎ Achieve sales target set by the management and prepare periodic report accordingly.
∎ Coordinate with service department to provide smooth and quality services.
∎ Frequently communicate with customers by providing support, information, and guidance.
∎ Researching and recommending new opportunities, service improvements with proper forecasting.
∎ Any other tasks assigned by the Management.
∎ Good communication skill in both verbal and written with good presentation skills.
∎ Competency in Microsoft applications including Word, Excel, Power Point and Outlook.
∎ Good Analytical and Organizing Skills.
∎ Good Planning and decision Making Skill.
∎ He must be able to manage People.
∎ He must possess ownership and dedication towards the responsibilities.
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
∎ KPI achievement incentive
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Sep 2021
∎ 9 Sep 2021
∎ Smart Technologies (BD) Ltd.
∎ Address : Jahir Smart Tower, 205/1-205/1/A, West Kafrul, Begum Rokeya Sharani, Mirpur, Dhaka
∎ Web : www.smart-bd.com
∎ Business : IT Product Sales & Distribution, National Distributor of Huawei Mobile, Enterprise Solutions, Security & Surveillance, Software, Stationery Goods, Properties, Lenovo Mobile and Motorola Mobile etc