Job Description
Title: Call Centre Representative
Company Name: DF Center
Vacancy: 3
Age: 18 to 30 years
Location: Dhaka (Banglamotor)
Minimum Salary: Negotiable
Experience:
∎ At most 2 years
∎ Freshers are also encouraged to apply.
Published: 23 Dec 2024
Education:
∎ HSC
Requirements:
Additional Requirements:
∎ Age 18 to 30 years
∎ Must have computer skills.
∎ Previous experience in a call center or customer service role is preferred.
∎ Additional education or certification in customer service or a related field is a plus.
∎ Excellent verbal and written communication skills.
∎ Strong problem-solving and decision-making abilities.
∎ Empathetic and compassionate approach towards patients and their families.
∎ Ability to work in a fast-paced and high-pressure environment.
∎ Proficiency in using computer applications and call center software.
∎ Familiarity with medical terminology and healthcare operations is an advantage.
∎ Ability to maintain composure and professionalism during challenging interactions.
∎ Must have computer skills.
∎ Previous experience in a call center or customer service role is preferred.
∎ Additional education or certification in customer service or a related field is a plus.
∎ Excellent verbal and written communication skills.
∎ Strong problem-solving and decision-making abilities.
∎ Empathetic and compassionate approach towards patients and their families.
∎ Ability to work in a fast-paced and high-pressure environment.
∎ Proficiency in using computer applications and call center software.
∎ Familiarity with medical terminology and healthcare operations is an advantage.
∎ Ability to maintain composure and professionalism during challenging interactions.
Responsibilities & Context:
∎ Respond to incoming calls from patients, their families, and healthcare professionals, providing courteous and efficient assistance.
∎ Handle inquiries, appointment scheduling, and registration processes accurately and efficiently.
∎ Provide accurate and up-to-date information about hospital services, facilities, and policies to callers.
∎ Direct calls to the appropriate departments or personnel within the hospital as needed.
∎ Ensure all calls are documented properly and maintain a comprehensive call log.
∎ Collaborate with other departments to resolve patient issues or concerns.
∎ Adhere to call center protocols and standards to ensure high-quality service delivery.
∎ Handle sensitive and confidential patient information with utmost professionalism and confidentiality.
∎ Participate in training sessions and continuous professional development activities to enhance knowledge and skills.
∎ Employment Status: Full-time (12:30 pm to 09:30 pm)
∎ Workplace: Work at office
∎ We are a leading healthcare facility committed to providing exceptional patient care and service. As part of our efforts to enhance our patient experience, we are seeking dedicated and compassionate individuals to join our team as Call Centre Representatives.
∎ Responsibilities:
∎ Respond to incoming calls from patients, their families, and healthcare professionals, providing courteous and efficient assistance.
∎ Handle inquiries, appointment scheduling, and registration processes accurately and efficiently.
∎ Provide accurate and up-to-date information about hospital services, facilities, and policies to callers.
∎ Direct calls to the appropriate departments or personnel within the hospital as needed.
∎ Ensure all calls are documented properly and maintain a comprehensive call log.
∎ Collaborate with other departments to resolve patient issues or concerns.
∎ Adhere to call center protocols and standards to ensure high-quality service delivery.
∎ Handle sensitive and confidential patient information with utmost professionalism and confidentiality.
∎ Participate in training sessions and continuous professional development activities to enhance knowledge and skills.
∎ Employment Status: Full-time (12:30 pm to 09:30 pm)
∎ Workplace: Work at office
Skills & Expertise:
Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Others - As per company policy
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Others - As per company policy
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Banglamotor)
Company Information:
∎ DF Center
∎ 224/1, Dilu Road, New Eskaton, Dhaka
Address::
∎ 224/1, Dilu Road, New Eskaton, Dhaka
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 22 Jan 2025
Category: Customer Support/Call Centre
