Call Centre Executive
Job Description
Title: Call Centre Executive
Company Name: TG HOSPITAL
Vacancy: Not specific
Job Location: Dhaka (Adabor, Mohammadpur, Shyamoli)
Employment Status: Full-time
Educational Requirements:
∎ HSC, Bachelor degree in any discipline
Experience Requirements:
∎ At least 1 year(s)
Job Responsibilities:
∎ Greet all guests with appropriate manners & curtsey and arrange pre-consultation requirements as necessary.
∎ Guide patient to consultant's room when the consultant is ready to see the patient after ensuring she has paid consultancy fees at billing desk and other necessary preparations.
∎ Guide the patients regarding investigation, medication & follow-up.
∎ Update respective consultant(s) regarding patient's attendance and status as & when required. In case of exceptional cases, try to accommodate the patient after discussion with the consultant or arrange alternate service option without offending the patient.
∎ The role of customer care officer is to ensure overall customer service and to gain customer satisfaction of Out-Patient Areas.
∎ The purpose of the job is to provide assistance to consultants as well as patients in term of consultation, investigation, procedure, surgery etc.
∎ The role requires effective communication & good management skill to deal with diversified customer as well as provide guideline to valued customers in order to ensure service excellence.
Additional Requirements:
∎ Age 23 to 35 years
∎ Only females are allowed to apply
∎ Manage, plan and schedule patient's appointment / cancellation aligned with centralized on line appointment calendar
∎ Provide information on related consultant's profile, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure, surgery, admission etc
Salary: Negotiable
Compensation & Other Benefits:
∎ As Per Company Policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Aug 2023
Company Information:
∎ 1 Aug 2023
∎ TG HOSPITAL
∎ Address : Muktijuddha Tower, 5th Floor (LIFT-5)
Gojonobi Road, Mohammadpur, Dhaka
(Opposite to Sohrawardi Hospital)
∎ Web : [email protected]
∎ Business : This Hospital is so helpful for helpless people and it`s service system is so good.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 30th Aug 2023
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