Call Center/Customer Care Executive

Job Description

Title: Call Center/Customer Care Executive

Company Name: Surecell Medical [BD] Ltd.

Vacancy: --

Location: Dhaka (GULSHAN 1)

Salary: Negotiable

Experience:
∎ At least 1 year

Published: 1 Aug 2024

Education:
∎ Higher Secondary

Requirements:

Additional Requirements:
∎ Must know, read and write in English
∎ Must know how to use Computer and Excel
∎ Work hard and fast learner
∎ Your duty is to make voice messages and tele sales by calling customer to close the sales
∎ You have to make 300 calls to customers in a day
∎ The total talking duration must be 5 hours above
∎ One of your responsibility is to get the phone numbers from the customers in Live chats
∎ You must then proceed to make calls to the customers

Responsibilities & Context:
∎ Workable on 10 Hours shifting 11am - 09pm
∎ Able to start work Immediately
∎ Receiving phone calls from patients
∎ Answer phone call and social media queries in a polite and professional manner
∎ Reply messenger, WhatsApp messages and input patient data to the CRM Software
∎ Schedule appointments for patients to appointment booking software
∎ Providing accurate and helpful information to clients regarding services offered
∎ Undertaking any additional responsibilities assigned by the authority


Employment Status: Full Time

Job Location: Dhaka (GULSHAN 1)

Company Information:
∎ Surecell Medical [BD] Ltd.
∎ Crystal Point, Plot 2, Road - 21, Gulshan -1, Dhaka
∎ Surecell Medical Bangladesh is an Australian MNC offering wide range of regenerative medical services. Its vision is to accelerate the promise of regenerative medicine by exploring the body`s natural ability to heal itself. We have established a world class, state of art Gymnasium in our own premises at Gulshan. The 3500 sqft floor is fully equipped with machines of latest technology, weights from famous brand Iron Bull, dedicated sauna and steam room. We are proud that we are the first premium medical fitness center.

Address::
∎ Crystal Point, Plot 2, Road - 21, Gulshan -1, Dhaka
∎ Surecell Medical Bangladesh is an Australian MNC offering wide range of regenerative medical services. Its vision is to accelerate the promise of regenerative medicine by exploring the body`s natural ability to heal itself. We have established a world class, state of art Gymnasium in our own premises at Gulshan. The 3500 sqft floor is fully equipped with machines of latest technology, weights from famous brand Iron Bull, dedicated sauna and steam room. We are proud that we are the first premium medical fitness center.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 31 Aug 2024

Category: Customer Support/Call Centre

Interested By University

University Percentage (%)
National University 6.47%
Dhaka International University 1.56%
University of Dhaka 1.56%
Southeast University 1.08%
Sonargaon University 0.96%
Govt. Titumir College 0.96%
Dhaka College 0.84%
World University of Bangladesh 0.72%
Stamford University Bangladesh 0.72%
Northern University Bangladesh 0.60%

Interested By Age Range

Age Range Percentage (%)
20-30 79.98%
31-35 10.91%
36-40 2.28%
40+ 1.20%

Interested By Salary Range

Salary Range Percentage (%)
0-20K 80.70%
20K-30K 16.19%
30K-40K 2.52%
40K-50K 0.36%
50K+ 0.24%

Interested By Experience Range

Experience Range Percentage (%)
0 years (Freshers) 29.38%
0.1 - 1 years 17.51%
1.1 - 3 years 24.82%
3.1 - 5 years 15.23%
5+ years 13.07%