Job Description
Title: Call Center Team Leader
Company Name: Wazih
Vacancy: 10
Age: 18 to 30 years
Location: Dhaka, Dhaka (Khilgaon)
Salary: Tk. 12000 - 20000 (Monthly)
Experience:
∎ 2 to 5 years
∎ The applicants should have experience in the following business area(s):E-commerce
Published: 13 Feb 2025
Education:
∎ Bachelor/Honors, Higher Secondary
Requirements:
Additional Requirements:
∎ Age 18 to 30 years
∎ ইমিডিয়েট জয়নারদের অগ্রাধিকার দেওয়া হবে
∎ দ্রুত নিয়োগ প্রক্রিয়া সম্পন্ন করা হবে।
Responsibilities & Context:
∎ Handling Inbound and Outbound call regarding customer queries and complaints, providing information and solution effectively and professionally to ensure proper customer satisfaction.
∎ Providing customer support over E-mail, Social Media, Live Chat and SMS.
∎ Able to calculate refund/re-issue/VOID and execute the amount in the system.Escalating the necessary complaints to the related department for smooth customer service.
∎ Keeping communication with corporate clients, partners and agencies.
∎ Keeping updated knowledge of the Airline's Promotional offers and other travel services as well.
∎ Collecting data as needed and sharing the necessary feedback/reports with the management. Able to work in roster-based operations.
∎ Handling Inbound and Outbound call regarding customer queries and complaints, providing information and solution effectively and professionally to ensure proper customer satisfaction.
∎ Providing customer support over E-mail, Social Media, Live Chat and SMS.
∎ Able to calculate refund/re-issue/VOID and execute the amount in the system.Escalating the necessary complaints to the related department for smooth customer service.
∎ Keeping communication with corporate clients, partners and agencies.
∎ Keeping updated knowledge of the Airline's Promotional offers and other travel services as well.
∎ Collecting data as needed and sharing the necessary feedback/reports with the management. Able to work in roster-based operations.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka, Dhaka (Khilgaon)
Job Highlights:
∎ ২-৩ বছর (ই-কমার্স/কাস্টমার সার্ভিস ফিল্ডে অগ্রাধিকার)
∎ চলতি মাস থেকে জয়েনে.
∎ ই-কমার্স প্ল্যাটফর্মের সাথে সম্পৃক্ত গ্রাহকদের ফোন/ইমেল/লাইভ চ্যাটের মাধ্যমে সার্ভিস প্রদান।
∎ গ্রাহকের অভিযোগ, প্রশ্ন ও সমস্যা দ্রুত এবং কার্যকরভাবে সমাধান করা।
Company Information:
∎ Wazih
∎ 500/3 - C Khilgaon (1st Floor) , Dhaka, Bangladesh .
∎ www.wazih.com
∎ Our Halal perfume shop specializes in offering a diverse array of high-quality fragrances that are ethically sourced and compliant with Islamic standards.
Address::
∎ 500/3 - C Khilgaon (1st Floor) , Dhaka, Bangladesh .
∎ www.wazih.com
∎ Our Halal perfume shop specializes in offering a diverse array of high-quality fragrances that are ethically sourced and compliant with Islamic standards.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 15 Mar 2025
Category: Customer Support/Call Centre
