Job Description
Title: Call Center Team Leader (Female)
Company Name: Rokomari Mart
Vacancy: --
Location: Dhaka (Mohammadpur)
Salary: Tk. 20000 - 30000 (Monthly)
Experience:
∎ 2 to 3 years
Published: 25 Jun 2025
Education:
∎ HSC
Requirements:
Additional Requirements:
∎ Proven ability to lead and motivate high-performing call center teams to exceed targets.
∎ Strong verbal and written communication with team, clients, and management.
∎ Expertise in customer service, improving satisfaction and call quality metrics.
∎ Skilled in analyzing data, identifying trends, and implementing strategies for productivity.
∎ Experienced in coaching, feedback, and performance evaluations for team growth.
∎ Efficient in managing multiple tasks in fast-paced environments.
∎ Proficient in CRM systems, call monitoring tools, and workforce management software.
∎ Skilled in resolving conflicts professionally and effectively.
∎ Strong understanding of computers.
∎ Proven ability to lead and motivate high-performing call center teams to exceed targets.
∎ Strong verbal and written communication with team, clients, and management.
∎ Expertise in customer service, improving satisfaction and call quality metrics.
∎ Skilled in analyzing data, identifying trends, and implementing strategies for productivity.
∎ Experienced in coaching, feedback, and performance evaluations for team growth.
∎ Efficient in managing multiple tasks in fast-paced environments.
∎ Proficient in CRM systems, call monitoring tools, and workforce management software.
∎ Skilled in resolving conflicts professionally and effectively.
∎ Strong understanding of computers.
Responsibilities & Context:
∎ Monitor and evaluate team performance, providing feedback and coaching for service quality and efficiency.
∎ Supervise daily operations, ensuring adherence to policies, procedures, and performance standards.
∎ Develop and implement training programs to enhance team skills and knowledge.
∎ Handle escalated customer issues, ensuring timely resolution and high customer satisfaction.
∎ Analyze performance metrics to identify trends, improvements, and growth opportunities.
∎ Coordinate schedules and manage resources to meet service level agreements.
∎ Foster a positive work environment, encouraging teamwork and accountability.
∎ Liaise with other departments to streamline processes and improve customer experience.
∎ Office Time - 10am to 8pm
∎ Key Responsibilities:
Skills & Expertise:
Compensation & Other Benefits:
∎ Festival Bonus: 2
∎ Weekly Holiday 01,
∎ A Supportive & Collaborative Work Environment,
∎ Other Facilities as per Company Policy.
∎ Festival Bonus: 2
∎ Weekly Holiday 01,
∎ A Supportive & Collaborative Work Environment,
∎ Other Facilities as per Company Policy.
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka (Mohammadpur)
Company Information:
∎ Rokomari Mart
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 25 Jul 2025
Category: Customer Support/Call Centre
