Call Center Team Leader

Job Description

Title: Call Center Team Leader

Company Name: Asain Data Pledge

Vacancy: Not specific

Job Location: Chattogram

Employment Status: Full-time, Contractual

Educational Requirements:
∎ Bachelor of Business Administration (BBA)
∎ Graduate in any discipline from a renowned University.
∎ Renowned private university graduates are preferable.

Experience Requirements:
∎ 1 to 3 year(s)

Additional Requirements:
∎ Age 24 to 30 years
∎ Both males and females are allowed to apply
∎ Telecommunication Service Experience Requirements 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Call Centre Supervision/ Management, Call center training, Customer Support through Phone, QC (Quality Control) of Customer Service
∎ Good grab in excel is mandatory
∎ Excellent communication skill and demonstrate good listening skills
∎ Self-motivated and willing to work for longer period and any time in the day
∎ Confident to take challenge and fulfill kpi
∎ Flexibility to work till late and overnight shifting minimum 3 days a week
∎ Must have good communication skill in bangla and english with proper accent
∎ Good computer skill is required with good typing skill
∎ Must be smart enough to handle any difficult situation that may rise during maintaining a team
∎ Excellent Communication skill with customers
∎ Sense of responsibility and Achieve the targets
∎ Analytic skill and working ability for team development
∎ Quality assure of the team regarding their daily task and call
∎ Monitor a team and work for their development, daily work, reporting, discipline and train them when needed
∎ Developed competencies required for service oriented and result focus.

Salary: Tk. 15000 - 18000 (Monthly)

Compensation & Other Benefits:
∎ Free Training will be provided to the eligible candidates
∎ Others as per company policy

Application Deadline: March 25, 2020

Company Information:
∎ Asain Data Pledge

Category: Customer Support/Call Centre

Read Before Apply: Please submit your updated CV with attached photo.