Call Center Supervisor

Job Description

Title: Call Center Supervisor

Company Name: Newton Electronics & Appliance Manufacturing Limited

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ 3 to 5 year(s)

Job Responsibilities:
∎ • Ensure operational performance indicators and Objectives and Key Results are maintained.
∎ Lead and manage Tele Sales agents
∎ Plan roster for the teams
∎ Create and edit Salesforce reports
∎ Manage and track the usage of customer compensations
∎ Prepare daily and weekly reports for the Manager's perusal
∎ Assist the Manager in validating and preparing salary and incentive reports for the
∎ teams
∎ Assist in new joiners' interviews and training
∎ Proactively raise any customer product related issues to relevant team
∎ Work across departments for smoother operations
∎ Participate in SOP discussion and share ideas on SOP changes based on local context
∎ Align with regional and central teams on a regular basis
∎ Liaising with BPO partner on a daily and weekly basis and assist to improve
∎ performance
∎ Assist Trainers and Quality Analysts when required
∎ Assist in any ad hoc projects as assigned by the Manager

Additional Requirements:
∎ Both males and females are allowed to apply
∎ Proactive
∎ Hard Worker
∎ Work Under Pressure

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 9 Nov 2021

Company Information:
∎ 10 Oct 2021
∎ Newton Electronics & Appliance Manufacturing Limited
∎ Address : House-03, Road-23/A, Gulshan-1, Dhaka
∎ Web : https://www.newtongroup.us

Category: Customer Support/Call Centre