Call Center Representative

Job Description

Title: Call Center Representative

Company Name: City Shopping Bd

Vacancy: 2

Location: Dhaka (Mirpur 1)

Salary: Tk. 8000 - 10000 (Monthly)

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):E-commerce, E-commerce Startup, F-commerce
∎ Freshers are also encouraged to apply.

Published: 29 Aug 2024

Education:
∎ Bachelor/Honors

Requirements:

Responsibilities & Context:
∎ Handle inbound and outbound calls professionally and efficiently.
∎ Provide accurate information to customers regarding products and services.
∎ Resolve customer complaints and issues promptly.
∎ Meet or exceed performance metrics and targets.
∎ Collaborate with team members to improve customer service processes.
∎ Stay updated on company policies, services, and promotions.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem.
∎ Handle inbound and outbound calls professionally and efficiently.
∎ Provide accurate information to customers regarding products and services.
∎ Resolve customer complaints and issues promptly.
∎ Meet or exceed performance metrics and targets.
∎ Collaborate with team members to improve customer service processes.
∎ Stay updated on company policies, services, and promotions.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Mirpur 1)

Company Information:
∎ City Shopping Bd
∎ Block D, Road 8, Mirpur 1, Dhaka
∎ cityshoppingbd.com

Address::
∎ Block D, Road 8, Mirpur 1, Dhaka
∎ cityshoppingbd.com

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 10 Sep 2024

Category: Customer Support/Call Centre