Call Center Representative

Job Description

Title: Call Center Representative

Company Name: Butterfly Immigration Service

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Minimum Graduation.

Job Responsibilities:
∎ Manage large amounts of inbound and outbound calls in a timely manner.
∎ Follow communication "scripts" when handling different topics.
∎ Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
∎ Seize opportunities to upsell products when they arise.
∎ Build sustainable relationships and engage customers by taking the extra mile.
∎ Keep records of all conversations in our call center database in a comprehensible way.
∎ Meet personal/ team qualitative and quantitative targets.

Additional Requirements:
∎ Basic Computer Skills.
∎ Good Communication Skills both in Bangla and English.
∎ Technical skill.
∎ Make the most of presentations.

Salary: Tk. 10000 - 12000 (Monthly)

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 15 Mar 2023

Company Information:
∎ 13 Feb 2023
∎ Butterfly Immigration Service

Category: Customer Support/Call Centre

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