Call Center Representative

Job Description

Title: Call Center Representative

Company Name: BRHEX Solutions

Vacancy: --

Location: Anywhere in Bangladesh

Experience:
∎ 1 to 2 years
∎ The applicants should have experience in the following business area(s):Call Center
∎ Freshers are also encouraged to apply.

Published: 29 Aug 2024

Education:
∎ Bachelor of Arts (BA) in English, A Level, O Level

Requirements:

Responsibilities & Context:
∎ Handle inbound and outbound calls professionally and efficiently.
∎ Provide accurate information to customers regarding products and services.
∎ Resolve customer complaints and issues promptly.
∎ Document customer interactions and transactions in the CRM system.
∎ Meet or exceed performance metrics and targets.
∎ Collaborate with team members to improve customer service processes.
∎ Stay updated on company policies, services, and promotions.
∎ BRHEX Solutions is a leading BPO firm specializing in delivering top-notch call center services. We are committed to excellence, innovation, and customer satisfaction. Join our dynamic team and be a part of a company that values growth, professionalism, and teamwork.
∎ Key Responsibilities:
∎ Handle inbound and outbound calls professionally and efficiently.
∎ Provide accurate information to customers regarding products and services.
∎ Resolve customer complaints and issues promptly.
∎ Document customer interactions and transactions in the CRM system.
∎ Meet or exceed performance metrics and targets.
∎ Collaborate with team members to improve customer service processes.
∎ Stay updated on company policies, services, and promotions.

Skills & Expertise:

Workplace:
∎ Work from home

Employment Status: Full Time

Job Location: Anywhere in Bangladesh

Company Information:
∎ BRHEX Solutions

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 28 Sep 2024

Category: Customer Support/Call Centre