CALL CENTER Operator

Job Description

Title: CALL CENTER Operator

Company Name: Oval Group

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Diploma in Computer in Computer Science Engineering, Bachelor of Science (BSc) in Computer Science & Engineering

Experience Requirements:
∎ At most 3 year(s)

Job Responsibilities:
∎ Manage large amounts of inbound and outbound calls in a timely manner
∎ Follow communication "scripts" when handling different topics
∎ Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
∎ Seize opportunities to upsell products when they arise
∎ Build sustainable relationships and engage customers by taking the extra mile
∎ Keep records of all conversations in our call center database in a comprehensible way
∎ Frequently attend educational seminars to improve knowledge and performance level
∎ Meet personal/team qualitative and quantitative targets

Additional Requirements:
∎ Age 24 to 30 years
∎ Both males and females are allowed to apply

Salary: Negotiable

Compensation & Other Benefits:
∎ Mobile bill, Provident fund
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Application Deadline: June 15, 2020

Company Information:
∎ Oval Group
∎ Address : Confidence Center, 9 Kha, Progati Saroni Tower- 2, Level-8/D, Gulsan- 2, Dhaka- 1212, Bangladesh.
∎ Web : www.ovalgroup.net

Category: Customer Support/Call Centre