Call Center Officer

Job Description

Title: Call Center Officer

Company Name: A Leading Private Commercial Bank

Vacancy: --

Location: Dhaka

Minimum Salary: Negotiable

Published: 29 Jul 2024

Education:
∎ Minimum graduate
∎ Minimum graduate

Requirements:

Additional Requirements:
∎ Similar working experience will be preferred
∎ Excellent verbal and written communication skills both in Bangla and English
∎ Positive attitude and customer centric mindset
∎ Ability to work in a team under roster
∎ Having basic computer knowledge
∎ Similar working experience will be preferred
∎ Excellent verbal and written communication skills both in Bangla and English
∎ Positive attitude and customer centric mindset
∎ Ability to work in a team under roster
∎ Having basic computer knowledge

Responsibilities & Context:
∎ Manage customer queries and complaints with standard service level
∎ Follow communication “scripts” when handling different topics
∎ Identify customers’ needs, clarify information, and provide solutions
∎ Manage customer queries and complaints with standard service level
∎ Follow communication “scripts” when handling different topics
∎ Identify customers’ needs, clarify information, and provide solutions

Employment Status: Contractual

Job Location: Dhaka

Company Information:
∎ A Leading Private Commercial Bank

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 10 Aug 2024

Category: Customer Support/Call Centre