Job Description
Title: Call Center Manager
Company Name: Midea Bangladesh
Vacancy: --
Age: at least 25 years
Location: Dhaka (Motijheel)
Experience:
∎ 2 to 4 years
∎ The applicants should have experience in the following business area(s):Electronic Equipment/Home Appliances, Call Center
Published: 26 Feb 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age at least 25 years
Responsibilities & Context:
∎ Call Center Management:Oversee day-to-day operations of the call center, ensuring efficient handling of inbound and outbound calls.Develop and implement best practices to enhance customer service quality, response times, and resolution rates.Monitor call center performance using key metrics (e.g., response times, first-call resolution, CSAT scores) and optimize processes accordingly.Train and mentor call center agents to improve communication, problem-solving, and customer handling skills.Handle escalated customer complaints and provide effective resolutions. CRM & Customer Engagement:Manage the Customer Relationship Management (CRM) system to ensure accurate data collection and reporting.Develop and execute CRM strategies to improve patient retention, engagement, and satisfaction.Collaborate with marketing and operations teams to design targeted customer communication campaigns.Analyze customer interactions and feedback to identify trends and areas for service improvement.Implement automation and AI-driven tools to enhance efficiency in customer interactions.Process Optimization & Reporting:Continuously assess call center operations and CRM effectiveness to identify improvement opportunities.Generate reports on key performance metrics and present insights to management.Work closely with IT teams to enhance call center technology and CRM integration.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Motijheel)
Job Highlights:
∎ One of the most popular Air conditioner company in Bangladesh . Be a part of it and make your career more rich .
Company Information:
∎ Midea Bangladesh
∎ level-6, 18 razuk avenue
∎ Importer , Wholesaler & retailer of all kinds of air conditioners .
Address::
∎ level-6, 18 razuk avenue
∎ Importer , Wholesaler & retailer of all kinds of air conditioners .
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 28 Mar 2025
Category: Customer Support/Call Centre
