Call Center Manager/ Call Center Agent ( International )

Job Description

Title: Call Center Manager/ Call Center Agent ( International )

Company Name: SoftON Limited

Vacancy: 8

Job Location: Dhaka (Mirpur)

Employment Status: Full-time

Educational Requirements:
∎ HSC
∎ Skills Required: Call Center, Call Centre Supervision/ Management

Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Information technology
∎ The applicants should have experience in the following business area(s): Call Center

Job Context:
∎ SoftON Limited is an International software development company, our offices are located in USA, UK, Canada, Australia and Bangladesh. Our software projects are running in USA, Canada, UK, Australia, New Zealand , South Africa, India and Bangladesh . We provide wide range of software development services. Our company looking some smart, strong personality and honest candidate for handle our clients (B2B ) smoothly.
∎ As a Call Center Executive, you will be in most cases the very first point of contact for our clients (B2B), so making a great impression is the key factor, therefore we are looking for enthusiastic, and hardworking person to join our dynamic sales team.
∎ We will provide fantastic training for SEO and call center executive profession,
∎ We are offering exceptional opportunities for the right person to trained up, so if you enjoy the challenge and have the confidence to work hard and spark in your career, this is the right job for you.
∎ Minimum Contract 1 Year Plus ongoing.

Job Responsibilities:
∎ Business to Business dealings only ( 100% overseas clients ).
∎ Corresponding through phone calls and then emails with the top Management of the company.
∎ Scheduling appointments, offer promotions and sending Invoices
∎ Necessary Data entry, SEO,
∎ Weekly Follow up with clients about services.
∎ General administrative duties.
∎ Information Technology and Digital Marketing terminology a plus
∎ Maintain good contact with the merchant on regular basis.
∎ Driving new sales, prospecting new business, developing existing leads
∎ Updating all systems and CRM databases
∎ IDEAL CANDIDATE:
∎ Able to deal with Merchant requests in a friendly manner
∎ Enjoys being a part of supportive team that exudes a positive atmosphere and looking to join a fast-growing practice
∎ Must be punctual, hardworking, and willing to help in all areas of the practice
∎ Is energetic and cheerful
∎ Must be empathetic, friendly and willing to go above and beyond!
∎ Demonstrated superior Merchant care services and attention to detail
∎ Must have 1 Years International Call Center experience
∎ Must be willing to work 6 Days (Monday to Saturday).
∎ Must be willing to work as per International Calendar.
∎ *** This position is open to all but candidate must be fluent in English ***
∎

Additional Requirements:
∎ Age 21 to 45 years
∎ Fluent in English

Salary: Negotiable

Compensation & Other Benefits:
∎ Performance bonus, Provident fund, Over time allowance
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2

Application Deadline: 20 Oct 2020

Company Information:
∎ 21 Sep 2020
∎ SoftON Limited
∎ Address : Office 1 House No. 15/Ka (2nd Floor), Shyamoli, Mirpur Road, Dhaka-1207 Office 2 226 South Pirerbagh, Mirpur, Dhaka 1216
∎ Web : www.softon.com.bd
∎ Business : SoftON is committed to providing superior SEO and web development services. With Dhaka offices in 15/ka (2nd Floor), Shyamoli, Mirpur Road. Dhaka, Bangladesh. We provide a wide range of diverse web services.
Our team consists of talented and dynamic individuals, who will work with you and create customized solutions that generate significant results. With our results-driven attitude, we help you make money through our innovative web services.

Category: Customer Support/Call Centre