Call Center Executive

Job Description

Title: Call Center Executive

Company Name: The Royal Scientific Publications

Vacancy: 2

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline

Experience Requirements:
∎ At least 1 year(s)
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Take customer calls and provide accurate, satisfactory answers to their queries and concerns patiently
∎ De-escalate situations involving dissatisfied customers
∎ Call clients and customers to inform them about the company's new products
∎ Guide callers through troubleshooting, navigating the company site or using the products or services
∎ Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
∎ Collaborate with other call center professionals to improve customer service

Additional Requirements:
∎ Age at most 30 years
∎ Only males are allowed to apply
∎ Must be fluent in English
∎ Excellent communication skill.
∎ Good working knowledge about Ms. Word, Ms. Excel and PowerPoint
∎ Must have good typing speed in both Bangla & English (Above 30)

Salary: Tk. 12000 - 15000 (Monthly)

Compensation & Other Benefits:
∎ Performance bonus
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 31 Dec 2021

Company Information:
∎ 18 Dec 2021
∎ The Royal Scientific Publications
∎ Address : Sultan Ahmed Plaza (9th Floor), 32, Purana Paltan, Dhaka 1000
∎ Web : http://the-royal-scientific-publications.com
∎ Business : The Royal Scientific Publications was established in 1992, rated among the top academic publications of Bangladesh. It is a leading institution which aims at providing excellent modern education for the students with a view to equipping them with the skill and knowledge necessary to lead the country holding the nation building desire in mind. It has been acknowledged by the educationists, academicians, doctors, engineers, teachers and the iconic students, that it maintains the highest quality of education thoroughly following the textbooks of Bangladesh Government. It also meets the demand of the students’ different academic queries of contemporary issues. Its mission is to foster the national development process through the creation of expert and skilled manpower by ensuring quality education. The dream of this very publication is to establish a knowledge based developed Bangladesh which was the dream of the father of the nation Bangabandhu Sheikh Mujibur Rahman and the martyred freedom fighters.

Category: Customer Support/Call Centre

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