Call Center Executive & Team Leader
Job Description
Title: Call Center Executive & Team Leader
Company Name: VitaSkin
Vacancy: 10
Job Location: Dhaka (DOHS Mirpur)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
∎ Running students can apply if they have experience.
∎ Skills Required: Call Center, Customer Support/ Client Service, Digital Marketing, Internet And Email, Very good skill in typing
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
Call Center
Job Responsibilities:
∎ Organize and efficiently handle a large volume of inbound calls & messages to clients.
∎ Provide superior service to all customers by understanding their needs/questions and responding to them in a professional and timely manner.
∎ Follow-up leads until the lead is converted into the customer.
∎ Receiving customer inquiries over the phone and through social media following the instructions.
∎ Keeping accurate records of customer information in the provided CRM software.
∎ Handle client complaints and offer appropriate solutions to establish long-term customer relationships.
∎ Refer unresolved customer complaints to designated personnel via the internal system for further investigation.
∎ Maintaining a courteous approach, ensuring the customer has a positive experience.
∎ Other related tasks are delegated by management.
∎ Report complicated issues to the appropriate person regularly.
Additional Requirements:
∎ Age 21 to 40 years
∎ Only females are allowed to apply
∎ We prefer to work with a fully dedicated and result-oriented employee.
Salary: Negotiable
Compensation & Other Benefits:
∎ Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ All benefits are as per company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 30 Nov 2023
Company Information:
∎ 2 Nov 2023
∎ VitaSkin
∎ Address : Delvistaa Fuljhuri (level: 9), Plot: 759 (old) 59 (new), Satmasjid Road, Dhanmondi.=>Dhanmondi =>Gulshan =>DOHS Mirpur
∎ Web : www.vitaskinclinic.com
∎ Business : VitaSkin is a modern Aesthetic Dermatology Clinic. We provide non-surgical aesthetic dermatology treatment with 5* star service for skin and hair and all our treatments are performed with modern medical-grade equipment and advanced technology. And all treatments are performed by our experienced staff, who are certified Doctors, Registered Nurses, and trained therapists.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 30th Nov 2023
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