Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Resource Integration Centre (RIC)

Vacancy: 2

Age: 20 to 28 years

Location: Dhaka

Salary: Negotiable

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):NGO, Development Agency, Satellite TV, Micro-Credit

Published: 31 Aug 2024

Education:
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 20 to 28 years
∎ Educational & Experience Requirements
∎ · Bachelor degree or graduate in any discipline.
∎ · Experience Requirements minimum 1 year
∎ · The applicants should have experience in the following area’s Call center training, Customer Support through Phone
∎ Additional Requirements
∎ · Age 20 to 28 years
∎ · Excellent Communication skill to interact with customers & demonstrate good listening skills
∎ · Self-motivated and Willing to work for longer period and any time in the day
∎ · Flexibility to work till late and night shifting
∎ · Must have good communication skill in Bangla and English with proper accent
∎ · Good computer skill is required with good Microsoft Office and Email.
∎ · Good reading and writing skill in both Bangla and English
∎ · The candidate must possess the patience and politeness required to effectively manage critical phone calls.
∎ · Knowledge about social media maintenance would be appreciable

Responsibilities & Context:
∎ Job Summary:
∎ RIC is seeking a dedicated and customer-oriented Call Center Executive to join our growing Microfinance Program in Bangladesh. The ideal candidate will be responsible for handling inbound and outbound calls, addressing member inquiries and providing information about our loan products & services. She will also be responsible for maintaining accurate records of member interactions and forwarding necessary information to the Microfinance Program.
∎ Responsibilities:
∎ Inbound Calls:
∎ · Document member/caller complaints and forward them to the MIS Team for further investigation.
∎ · Respond to member inquiries and provide assistance related to loan applications, including loan types, required documentation, and the loan disbursement timeline.
∎ · Offer comprehensive information about loans, services, and Savings Scheme provided by the organization.
∎ · Handle inquiries from candidates regarding interview scheduling, necessary documentation, and starting dates for open positions.
∎ · Verify member's mobile numbers and basic information (Name, father's name, spouse's name, etc.).
∎ · Provide branch information (Address, phone numbers, etc.) to callers.
∎ · Inform members about their current information like loan and savings balance, installments payments etc.
∎ Outbound Calls:
∎ · Cross-check loan disbursement amounts and take members feedback on disbursement process.
∎ · Verify member's mobile numbers and basic information (Name, father's name, spouse's name, etc.).
∎ · Make HR department-related calls, including recruitment, joining, exam schedules, address and document information provide for candidates.

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Contractual

Gender:
∎ Only Female

Job Location: Dhaka

Apply Procedure:

Hard Copy:
∎ Candidates meeting the above requirements should send their CV (maximum 4 pages) with Cover letter addressing to the Director, RIC, two copies recent photographs, copies of educational & work experience certificates to The Human Resource Department, Resource Integration Centre (RIC), House # 88/A, Road # 7/A, Dhanmondi R/A, Dhaka–1209 by 07/09/2024. Only short-listed candidates will be invited for the interview.

Company Information:
∎ Resource Integration Centre (RIC)
∎ Plot # 88/A/KA, Road # 7/A, Dhanmondi, Dhaka-1209, Bangladesh
∎ RIC Established as a non-government organisation in 1981, RIC was founded by a group of distinguished social workers eager to support national development efforts in Bangladesh. Commencing operation with a relief, rehabilitation and financial assistance programme for rural women, RIC developed a traditional focus on rural sector development, targeting, in particular, women. Since that time, through innovation, dedication and hard work, RIC has been able to progress and diversify; to become a national-level NGO active across the country and in many development areas.

Address::
∎ Plot # 88/A/KA, Road # 7/A, Dhanmondi, Dhaka-1209, Bangladesh
∎ RIC Established as a non-government organisation in 1981, RIC was founded by a group of distinguished social workers eager to support national development efforts in Bangladesh. Commencing operation with a relief, rehabilitation and financial assistance programme for rural women, RIC developed a traditional focus on rural sector development, targeting, in particular, women. Since that time, through innovation, dedication and hard work, RIC has been able to progress and diversify; to become a national-level NGO active across the country and in many development areas.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 7 Sep 2024

Category: Customer Support/Call Centre