Job Description
Title: Call Center Executive
Company Name: Rafi International Manpower Export
Vacancy: 05
Age: 20 to 35 years
Location: Dhaka (Mirpur)
Salary: Tk. 10000 - 15000 (Monthly)
Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Manpower Recruitment
∎ Freshers are also encouraged to apply.
Published: 14 Jan 2025
Education:
∎ Higher Secondary, Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 20 to 35 years
Responsibilities & Context:
∎ Memorize scripts for products and services, and refer to them during calls.
∎ Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
∎ Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate.
∎ Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and qualityCreate and maintain record of daily problems and remedial actions taken, using call-center database.
∎ Leverage data and insights gathered by the call center to recommend and influence process improvements
∎ Memorize scripts for products and services, and refer to them during calls.
∎ Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately.
∎ Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate.
∎ Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and qualityCreate and maintain record of daily problems and remedial actions taken, using call-center database.
∎ Leverage data and insights gathered by the call center to recommend and influence process improvements
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka (Mirpur)
Job Highlights:
∎ Experience working in a call center or customer-support role.
∎ Strong active-listening and verbal-communication skills.
∎ Proficiency in problem-solving.
∎ Ability to multitask and manage time effectively.
∎ Experience working in a call center or customer-support role.
∎ Strong active-listening and verbal-communication skills.
∎ Proficiency in problem-solving.
∎ Ability to multitask and manage time effectively.
Company Information:
∎ Rafi International Manpower Export
∎ 5th Floor,Parbata tower,Mirpur-10
Address::
∎ 5th Floor,Parbata tower,Mirpur-10
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 13 Feb 2025
Category: Customer Support/Call Centre
