Call Center Executive (Female)

Job Description

Title: Call Center Executive (Female)

Company Name: Safe & Green Housing Limited

Vacancy: Not specific

Job Location: Chattogram (Chattogram Sadar)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor or Equivalent diploma is preferred, Physical agility and stamina required.

Experience Requirements:
∎ At least 1 year(s)

Job Context:
∎ Safe & Green Housing Limimted is a well-established mid-tier company with an exceptional skill base
∎ undertaking medical, educational, commercial, multi-level residential and industrial constructions as
∎ well as design and construction projects throughout all division of Bangladesh having its office
∎ address at AK Trade Center (8 th Floor), 36/7 CDA Avenue, Muradpur, Panchlaish, Chattogram. We are
∎ looking for a passionate and energetic individual who is excited to join the team as Call Center
∎ Executive.

Job Responsibilities:
∎ Overall management of the Clients requirements.
∎ Knowledge of customer services, sales, retail structure, operations, account service/sales
∎ management, best practices and proven ability to communicate and implement.
∎ Handle all Clients in a professional manner and maintain records.
∎ Develop and preferably an excellent communication and client care skills.
∎ Ensure the services is properly maintained with a view to the image of the company.
∎ To be responsible for receiving letters, messages, documents by keeping records.
∎ Systemic filling of all documents.
∎ Ensure customer satisfaction to utmost level.
∎ Coordinate with Sales & Marketing and ensure fast support to the customers.
∎ Should have the detailed information about the projects and company.
∎ Collect customers' feedback along with their likes and dislikes.
∎ Understanding of marketing strategy, creative, photography/videography, print production, media and digital.
∎ First point of to receive calls and convey appropriate messages to the clients professionally.
∎ Responsible to handle callers' queries, complaints, and requests through inbound and
∎ outbound calls.
∎ Maintain a high standard of call quality as per the requirement of the company
∎ Responsible to document all call information according to standard operating procedures.
∎ ecords in the system, including notes about interactions.
∎ Create and maintain daily and monthly report about customer interactions.
∎ Performing duties and responsibilities in a timely and efficient manner to achieve the overall objectives of this position.
∎ Other duties as assigned by the superior/higher authority.

Additional Requirements:
∎ Age at most 28 years
∎ Only females are allowed to apply
∎ Must be fluent both in Bangla and English with the right pronunciation
∎ Must be skilled in social media and email communication.

Salary: Negotiable

Compensation & Other Benefits:
∎ As Per Company Policies.

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 28 Nov 2022

Company Information:
∎ 29 Oct 2022
∎ Safe & Green Housing Limited
∎ Address : AK Trade Center (8 th Floor), 36/7 CDA Avenue, Muradpur, Panchlaish, Chattogram.

Category: Customer Support/Call Centre

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