Call Center Executive

Job Description

Title: Call Center Executive

Company Name: EDUAID

Vacancy: 03

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Any

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Call Centre Supervision/ Management, Call centre training, Customer Support through Phone, telesales

Job Responsibilities:
∎ Handle a large volume of inbound and outbound calls promptly
∎ Use knowledge of the company's products and services to go off-script when necessary
∎ Identify customer needs, research issues, resolve complaints and provide solutions
∎ Memorize scripts for products and services, and keep handy for reference during calls
∎ Build positive relationships by going above and beyond with customer service, ensuring all questions, cancellations and confirmations provide appropriately
∎ Identify opportunities to drive sales and revenue with the company's existing product.
∎ Listening and understanding of customer's complaint and have to provide suitable solutions to customers.

Additional Requirements:
∎ Age at least 20 years
∎ Both males and females are allowed to apply
∎ Good command on office applications (MS Word, MS Excel, MS Outlook etc.)
∎ Must have to good communication skill on Bangla and English with proper accent
∎ Good interpersonal, analytical skill, problem solving, leadership skill as well as organizational skills.
∎ Must have to multiple tasking ability
∎ Candidate will also be patient and cool-tempered to deal with aggressiveness and complaints
∎ Able and willing to work under pressure and meet the challenges.
∎ Self-motivated, hardworking, energetic and result oriented

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Festival Bonus: 2

Application Deadline: December 24, 2019

Company Information:
∎ EDUAID
∎ Address : House: 66A-B/1, Road: 8/A, 1st Floor, Dhanmondi-1209
∎ Web : www.eduaid.net
∎ Business : eduaid is a specialist immigration law firm, which is recognized by the immigration authorities of both Australia and New Zealand. eduaid was established in 2000 in Sydney and spread out offices in Melbourne, Doha, and South Asia.
eduaid has been assisting professionals, business personnel, and students with immigration advice and visa application services.

Category: Customer Support/Call Centre

Source: bdjobs.com

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