Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Dhaka Central International Medical College & Hospital

Vacancy: 2

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Skills Required: Call Center, Computer skill

Experience Requirements:
∎ 1 to 3 year(s)
∎ The applicants should have experience in the following area(s): Call Center, Call Center Management, call centre executive, Call Centre Supervision Management, Callcenter
∎ The applicants should have experience in the following business area(s): Diagnostic Centre, Hospital
∎ Freshers are also encouraged to apply.

Job Responsibilities:
∎ Manage large amounts of inbound and outbound calls in a timely manner
∎ Follow communication “scripts” when handling different topics
∎ Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
∎ Seize opportunities to upsell products when they arise
∎ Build sustainable relationships and engage customers by taking the extra mile
∎ Keep records of all conversations in our call center database in a comprehensible way
∎ Frequently attend educational seminars to improve knowledge and performance level
∎ Meet personal/team qualitative and quantitative targets

Additional Requirements:
∎ Age at most 30 years
∎ Both males and females are allowed to apply
∎ Previous experience in a customer support role
∎ Track record of over-achieving quota
∎ Strong phone and verbal communication skills along with active listening
∎ Familiarity with CRM systems and practices
∎ Customer focus and adaptability to different personality types
∎ Ability to multi-task, set priorities and manage time effectively

Salary: Tk. 15000 - 18000 (Monthly)

Compensation & Other Benefits:
∎ Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 21 Jan 2023

Company Information:
∎ 22 Dec 2022
∎ Dhaka Central International Medical College & Hospital
∎ Address : 2/1 Ring Road, Shyamoli, Mohammadpur, Dhaka-1207, Bangladesh
∎ Web : www.dcimch.com
∎ Business : Hospital/Health care

Category: Customer Support/Call Centre

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