Call Center Executive

Job Description

Title: Call Center Executive

Company Name: Bindu365.com

Vacancy: 1

Job Location: Dhaka (Badda)

Employment Status: Full-time

Educational Requirements:
∎ O level/ A level/ HSC/ BBA background necessary.
∎ Under graduation enrolled freshers with good English communication skill are encouraged to apply.
∎ SSC/ HSC/ BBA with good English communication skill are also encouraged to apply.

Job Context:
∎ "Bindu365.com" is the largest e-Tourism portal in Bangladesh.
∎ Location: North Badda, Dhaka.

Job Responsibilities:
∎ Answer incoming calls from customers and from our partners to answer inquiries and questions, handle complaints and provide information
∎ Identify customers' and partners' needs, clarify information, research every issue and provide solutions and/or alternatives.
∎ Receiving customers' and partners' enquirers, selling services/ products over telephone as per the instruction provided.
∎ Respond to emails and update the Business Development Department accordingly
∎ Ensure that customer information is maintained accurately in the customer database
∎ Ensure that partner information is maintained accurately in the partner database
∎ Supports marketing and sales initiatives
∎ Maintains records and reports in an organized manner.
∎ Keep records of all conversations in our call center database in a comprehensible way.
∎ Meet personal/ team qualitative and quantitative targets.
∎ Any other related jobs assigned by the management.

Additional Requirements:
∎ Only females are allowed to apply
∎ Freshers are encouraged to apply (Only O level, A level or Fluent ENGLISH Speaker)
∎ Able to speak clearly and persuasively in English in a positive or negative situations.
∎ Proven organizational and interpersonal skills.
∎ Self-motivated, independent worker with the ability to multitask.
∎ Professional, courteous, and know proper phone etiquette.
∎ Ability to relate with a diverse group of people.
∎ Sound knowledge of essential software like MS Word, MS Excel, Email, etc.

Salary: Negotiable

Application Deadline: May 10, 2019

Company Information:
∎ Bindu365.com
∎ Business : Bindu365.com provides a unique platform that offers one stop tour guiding solution.It has many wings to support through answering your queries such as where to stay, transportation facilities, things to explore and obviously about better food options. bindu365.com helps travelers quench their thrust of curiosity towards nature and culture by helping them with all facilities they need for every single destination.

Category: Customer Support/Call Centre

Read Before Apply: APPLY ONLY IF YOU HAVE EXCELLENT COMMUNICATION SKILLS IN ENGLISH.