Call Center/ Customer Care Executive

Job Description

Title: Call Center/ Customer Care Executive

Company Name: eShikhon

Vacancy: 05

Job Location: Feni, Gazipur, Narayanganj, Chattogram (Chattogram Sadar), Dhaka (Dhanmondi, Hazaribagh, Lalbagh, Mirpur, Mohammadpur, Savar, Tejgaon, Uttara), Narsingdi (Narsingdi Sadar), Rajshahi (Rajshahi Sadar), Sylhet (Sylhet Sadar)

Employment Status: Full-time, Part-time, Internship, Freelance

Educational Requirements:
∎ HSC

Job Context:
∎ Looking for experienced and passionate Customer Care Executive who is interested in working with our talented and creative eShikhon Team. (eShikhon is the largest online training portal in Bangladesh; PROVIDING ONLINE LIVE TRAINING ON FREELANCING COURSES, SKILL DEVELOPMENT ALL OVER THE COUNTRY).
∎ We need Customer Care Executive, Fresher also encourage to apply.

Job Responsibilities:
∎ Manage large amounts of incoming calls and social media interaction
∎ Provide technical support for students
∎ Generate sales leads
∎ Identify and assess customers' needs to achieve satisfaction
∎ Build sustainable relationships and trust with customer through open and interactive communication
∎ Provide accurate, valid and complete information by using the right methods/tools
∎ Meet personal/customer service team sales targets and call handling quotas
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
∎ Keep records of customer interactions, process customer accounts and file documents
∎ Follow communication procedures, guidelines and policies

Additional Requirements:
∎ Age at most 30 years
∎ Both males and females are allowed to apply
∎ Excellent communication and presentation skills
∎ Strong phone contact handling skills and active listening
∎ Ability to multi-task, prioritize, and manage time effectively

Salary: Negotiable

Compensation & Other Benefits:
∎ Tour allowance, Performance bonus, Provident fund, Over time allowance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2

Application Deadline: 12 Nov 2020

Company Information:
∎ 13 Oct 2020
∎ eShikhon
∎ Business : eShikhon.com is a well known Online training Institute

Category: Customer Support/Call Centre

Source: bdjobs.com

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