Call Center/ Customer Care Executive
Job Description
Title: Call Center/ Customer Care Executive
Company Name: eShikhon
Vacancy: 05
Job Location: Chattogram, Gazipur, Jashore, Mymensingh, Narayanganj, Rajshahi, Rangpur, Sylhet, Dhaka (Dhanmondi, Gulshan, Jatrabari, Mirpur, Savar, Tejgaon, Uttara)
Employment Status: Full-time, Part-time, Internship, Freelance
Educational Requirements:
∎ HSC
Job Context:
∎ Looking for experienced and passionate Customer Care Executive who is interested in working with our talented and creative eShikhon Team. (eShikhon is the largest online training portal in Bangladesh; PROVIDING ONLINE LIVE TRAINING ON FREELANCING COURSES, SKILL DEVELOPMENT ALL OVER THE COUNTRY).
∎ We need Customer Care Executive, Fresher also encourage to apply.
Job Responsibilities:
∎ Manage large amounts of incoming calls and social media interaction
∎ Provide technical support for students
∎ Generate sales leads
∎ Identify and assess customers' needs to achieve satisfaction
∎ Build sustainable relationships and trust with customer through open and interactive communication
∎ Provide accurate, valid and complete information by using the right methods/tools
∎ Meet personal/customer service team sales targets and call handling quotas
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
∎ Keep records of customer interactions, process customer accounts and file documents
∎ Follow communication procedures, guidelines and policies
Additional Requirements:
∎ Age at most 30 years
∎ Both males and females are allowed to apply
∎ Excellent communication and presentation skills
∎ Strong phone contact handling skills and active listening
∎ Ability to multi-task, prioritize, and manage time effectively
Salary: Negotiable
Compensation & Other Benefits:
∎ Tour allowance, Performance bonus, Provident fund, Over time allowance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2
Application Deadline: 18 Mar 2021
Company Information:
∎ 16 Feb 2021
∎ eShikhon
∎ Business : eShikhon.com is a well known Online training Institute
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 18th Mar 2021
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