Call Center/ Customer Care Executive

Job Description

Title: Call Center/ Customer Care Executive

Company Name: eShikhon

Vacancy: 15

Job Location: Dhaka (Dhanmondi, Kalabagan, Mirpur, Mohammadpur, New Market, Tejgaon)

Employment Status: Full-time

Educational Requirements:
∎ HSC, Bachelor degree in any discipline

Job Context:
∎ Looking for experienced and passionate Customer Care Executive who is interested in working with our talented and creative eShikhon Team. (eShikhon is the largest online training portal in Bangladesh; PROVIDING ONLINE LIVE TRAINING ON FREELANCING COURSES, SKILL DEVELOPMENT ALL OVER THE COUNTRY).
∎ We need Customer Care Executive, Fresher also encourage to apply.

Job Responsibilities:
∎ Manage large amounts of incoming calls and social media interaction
∎ Provide technical support for students
∎ Generate sales leads
∎ Identify and assess customers' needs to achieve satisfaction
∎ Build sustainable relationships and trust with customer through open and interactive communication
∎ Provide accurate, valid and complete information by using the right methods/tools
∎ Meet personal/customer service team sales targets and call handling quotas
∎ Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
∎ Keep records of customer interactions, process customer accounts and file documents
∎ Follow communication procedures, guidelines and policies

Additional Requirements:
∎ Age 18 to 30 years
∎ Both males and females are allowed to apply
∎ Excellent communication and presentation skills
∎ Strong phone contact handling skills and active listening
∎ Ability to multi-task, prioritize, and manage time effectively

Salary:
∎ Tk. 10000 - 15000 (Monthly)
∎ Salary will be negotiable for expert candidate.

Compensation & Other Benefits:
∎ Tour allowance, Performance bonus, Over time allowance
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Half Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 23 May 2022

Company Information:
∎ 23 Apr 2022
∎ eShikhon
∎ Address : 23/3, Sonali Bank Lane, Jigatola, dhanmondi, Dhaka - 1209
∎ Web : https://eshikhon.com
∎ Business : eShikhon.com is a well known Online training Institute

Category: Customer Support/Call Centre

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