Call Center Associate
Job Description
Title: Call Center Associate
Company Name: SUO XI HEALTHCARE LIMITED
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time
Job Context:
∎ Job Location: Shantinagar, Dhaka
∎ Unit: Call Management
Job Responsibilities:
∎ Answer incoming calls and respond to customer's emails
∎ Manage and resolve customer complaints
∎ Provide product and service information to customers
∎ Research the required information using available resources
∎ Route calls to appropriate channels
∎ Document all call information according to standard operating procedures
∎ Recognize, document and alert the management team of trends in customer calls
∎ Maintain customer confidentiality
∎ Follow up customer calls where necessary
∎ Perform any ad hoc duties assigned by the company
Additional Requirements:
∎ Minimum 6 month (s) experience in Call Center
∎ Ability to stay calm and react effectively while handling customers and emergencies
∎ Must have good command over MS Office
∎ Excellent data entry and typing skill
∎ Should have knowledge of telephone equipment and relevant computer programs
∎ Ability to work under pressure
Salary: Negotiable
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 Jun 2022
Company Information:
∎ 16 May 2022
∎ SUO XI HEALTHCARE LIMITED
Category: Customer Support/Call Centre
Source: bdjobs.com
Deadline Expired on 15th Jun 2022
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