Call Center Agent

Job Description

Title: Call Center Agent

Company Name: Deal Bazaar, (Sister concern of DX Group)

Vacancy: 5

Job Location: Dhaka (Gulshan)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline
∎ Diploma completed candidates are also encouraged to apply

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s): Callcenter

Job Responsibilities:
∎ Attend inbound phone call and customer queries
∎ Pro active in providing service within SLA
∎ Maintain database and keep the backend system updated
∎ Understand the customer need and offer customized solution when needed
∎ Coordinate with internal stakeholders and keep updated on recent activities
∎ Keep track on pending/unsolved problems and follow up accordingly
∎ Identify unique problems and keep management informed when necessary

Additional Requirements:
∎ Age 19 to 30 years
∎ Both males and females are allowed to apply
∎ Knowledge on MS office.
∎ Good oral communication skill.
∎ Good listening skill and analytical skill.
∎ Customer focus and adaptability to different personality types.
∎ Willingness to work in any shift/ roster.

Salary: Negotiable

Compensation & Other Benefits:
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As Per Company Policy

Application Deadline: 23 Dec 2020

Company Information:
∎ 9 Dec 2020
∎ Deal Bazaar, (Sister concern of DX Group)
∎ Address : House # 7, Road # 54/A, Gulshan-2, Dhaka
∎ Web : www.solarelectrobd.com

Category: Customer Support/Call Centre

: Please go through the JD before apply.