Job Description
Title: Call Center Agent (Day Shift/Night Shift)
Company Name: Unified Information Technology Limited
Vacancy: 100
Job Location: Dhaka
Employment Status: Full-time, Part-time, Contractual
Educational Requirements:
∎ O Level, A Level, HSC, Bachelor degree or any other discipline with good English communication skill are encouraged to apply.
Job Context:
∎ Domestic Call Center Agent (Day Shift)
∎ International Call Center Agent (Night Shift)
Job Responsibilities:
∎ Manage large number Inbound and outbound calls to USA customers in a timely manner.
∎ Follow communication "Script" while handling different topics.
∎ Receiving customers' enquirers, selling services / products over telephone as per the instruction provided.
∎ Perform every call actively to solve the client's problem and ensure customer satisfaction.
∎ Keep records of all conversations in our call center database in a comprehensible way.
∎ Meet personal / team qualitative and quantitative targets.
∎ Provide day to day report.
Additional Requirements:
∎ Both males and females are allowed to apply
∎ 6 months to 1 year(s)
∎ The applicants should have experience in the following area(s): Call center, Customer Care, Customer Support through Phone, International Call Center
∎ The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Restaurant
∎ Selected Applicants will be in a minimum of six months' probation period.
∎ Able to speak clearly and persuasively in English in positive or negative situations.
∎ Proven organizational and interpersonal skills.
∎ Self-motivated, independent worker with the ability to multitask.
∎ Sound knowledge of essential software like MS Word, MS Excel, Email etc
Compensation & Other Benefits:
∎ Weekly 2 holidays,
∎ Hourly salary/Monthly
∎ Attendance Bonus 2000/- BDT & Transportation allowance 1000/- BDT will be provided
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 6 Jan 2024
Company Information:
∎ 7 Dec 2023
∎ Unified Information Technology Limited
Category: Customer Support/Call Centre
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