Job Description
Title: Call Center Agent (Day-Domestic & Night-International Shift)
Company Name: A Reputed IT Firm
Vacancy: Not specific
Job Location: Dhaka
Employment Status: Full-time, Part-time, Contractual
Educational Requirements:
∎ O Level, A Level, HSC, Bachelor degree or any other discipline with good English communication skill are encouraged to apply.
Experience Requirements:
∎ At most 1 year(s)
∎ The applicants should have experience in the following area(s):
Call Center, Customer Care, Customer Support through Phone, International Call Center
∎ The applicants should have experience in the following business area(s):
BPO/ Data Entry Firm, Restaurant
Job Responsibilities:
∎ Manage large number Inbound and outbound calls to USA customers in a timely manner.
∎ Follow communication "Script" while handling different topics.
∎ Receiving customers' enquirers, selling services / products over telephone as per the instruction provided.
∎ Perform every call actively to solve the client's problem and ensure customer satisfaction.
∎ Keep records of all conversations in our call center database in a comprehensible way.
∎ Meet personal / team qualitative and quantitative targets.
∎ Provide day to day report.
Additional Requirements:
∎ Age at least 22 years
∎ Both males and females are allowed to apply
∎ Selected Applicants will be in a minimum of six months' probation period.
∎ Able to speak clearly and persuasively in English in positive or negative situations.
∎ Proven organizational and interpersonal skills.
∎ Self-motivated, independent worker with the ability to multitask.
∎ Sound knowledge of essential software like MS Word, MS Excel, Email etc.
Salary: Negotiable
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Festival Bonus: 2
∎ Hourly salary/Monthly
∎ Attendance Bonus 2000/- BDT,
∎ Transportation allowance 1000/- BDT will be provided
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 6 Jan 2024
Company Information:
∎ 7 Dec 2023
∎ A Reputed IT Firm
Category: Customer Support/Call Centre
:
