Business Executive - Customer Care

Job Description

Title: Business Executive - Customer Care

Company Name: Noor Al Madina Steel - Dhaka

Vacancy: 2

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Bachelor degree in any discipline, Masters degree in any discipline

Experience Requirements:
∎ At least 1 year(s)

Job Responsibilities:
∎ Receive phone calls, respond to clients in social media and keep track of all orders, maintain sales and client database.
∎ Handle customers' query, must be capable to manage customers' requirements, complains over phone.
∎ Gather product knowledge to deliver proper information to customers.
∎ Communication with courier service providers and maintain delivery records.
∎ Support to organize product record, manage vendors and suppliers with proper record keeping.
∎ Must be well mannered to maintain excellent communication with all customers.
∎ Able to work under pressure.
∎ Overall support the team for increasing sales.
∎ Any other relevant works as assigned by the authority.

Additional Requirements:
∎ Age 22 to 35 years
∎ Skills Required: Customer Care, Customer Handling, Customer relationship, Customer Service, Customer Support through Phone
∎ The applicants should have experience in the following area(s): Call Center, Customer Care, Customer Handling, Customer Service, Customer Support through Phone
∎ Fresher's are also encouraged to apply.
∎ Must be sincere, honest and proactive
∎ Typing speed must be satisfactory
∎ Basic knowledge on MS Office, internet browsing.

Salary: Negotiable

Compensation & Other Benefits:
∎ Festival Bonus: 2

Application Deadline: 25 Nov 2020

Company Information:
∎ 28 Oct 2020
∎ Noor Al Madina Steel - Dhaka

Category: Customer Support/Call Centre