Asst. Manager/ Service Coordinator

Job Description

Title: Asst. Manager/ Service Coordinator

Company Name: Minister Hi-Tech Park Ltd.

Vacancy: 1

Age: 25 to 35 years

Location: Mymensingh (Trishal)

Salary: Negotiable

Experience:
∎ 3 to 5 years
∎ The applicants should have experience in the following business area(s):Electronic Equipment/Home Appliances

Published: 9 May 2024

Education:
∎ Bachelor of Science (BSc)

Requirements:

Additional Requirements:
∎ Age 25 to 35 years
∎ Must have direct job experience on similar electronics industries on service.

Responsibilities & Context:
∎ Re-complain and pending complaint follow-up.
∎ Coordinating service point team Technically & Administratively.
∎ Solve the customer problem within 24 hours with a daily targeting system.
∎ Make daily working reports and submit them to the Operation/ Head of service and other concerns.
∎ Monthly complaint analysis and evaluation report properly and submit it in time to Management for development purposes.
∎ Monthly service center visits and arrange meetings with zone-wise service people for providing faster service.
∎ Ensuring product troubleshooting & Maintenance. Confirming Tools & Spare Parts overcoming all obstacles with the help of SCM, Distribution Product Operation & head of the service.
∎ To maintain relationships with customers, dealers, showrooms & Management about all service-related issues for Service Development. Work to reduce service-related costs.
∎ Making service-related bills & providing proper verification & third-party bill checking and agreement. Service center structural development.
∎ Find service technician & engineer inefficiency and arrange training. Maintain sales return/replace issue and process development to reduce SR/Replace.
∎ Maintain missing, broken issues and process development to reduce missing. All service points administrative work done under your control like leave, adjust, Mobile, account opening, ID card, computer, bike, t-shirt, etc.
∎ Also do additional work that management provides to me and Obey Official all Rules and Regulations.  Feedback calls should be taken daily with every customer/showroom/dealer/ sales member for smooth service.

Compensation & Other Benefits:
∎ Mobile bill, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company Policy.

Employment Status: Full Time

Gender:
∎ Only Male

Job Location: Mymensingh (Trishal)

Read Before Apply:

Applicants may send their complete CV with a cover letter including two recent passport size color photographs to: Deputy Director- HR, Minister Hi-Tech Park Ltd. & Myone Electronics Industries Limited, Minister Headquarter, House- 47, Road- 35/A, Gulshan-2, Dhaka- 1212.

Apply Procedure:

Email your CV:
∎ Send your CV to the given email [email protected] or Email your CV from My Bdjobs account

Company Information:
∎ Minister Hi-Tech Park Ltd.
∎ Minister Headquarter, House- 47, Road- 35/A, Gulshan-2, Dhaka- 1212

Address::
∎ Minister Headquarter, House- 47, Road- 35/A, Gulshan-2, Dhaka- 1212

Application Deadline: 8 Jun 2024

Category: Engineer/Architect