Assistant Manager- Service
Job Description
Title: Assistant Manager- Service
Company Name: Minister Hi-Tech Park Ltd.
Vacancy: 1
Job Location: Mymensingh (Trishal)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Science (BSc) in Electrical Electronic Engineering
Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following business area(s):
Electronic Equipment/Home Appliances
Job Responsibilities:
∎ Re-complain and pending complaint follow-up.
∎ Coordinating service point team Technically & Administratively.
∎ Solve the customer problem within 24 hours with a daily targeting system.
∎ Make daily working reports and submit them to the Operation/ Head of service and other concerns.
∎ Monthly complaint analysis and evaluation report properly and submit it in time to Management for development purposes.
∎ Monthly service center visits and arrange meetings with zone-wise service people for providing faster service.
∎ Ensuring product troubleshooting & Maintenance.
∎ Confirming Tools & Spare Parts overcoming all obstacles with the help of SCM. Distribution Product Operation & head of the service.
∎ To maintain relationships with customers, dealers, showrooms & Management about all service-related issues for Service Development.
∎ Work to reduce service-related costs.
∎ Making service-related bills & providing proper verification & third-party bill checking and agreement.
∎ Service center structural development.
∎ Find service technician & engineer inefficiency and arrange training.
∎ Maintain sales return/replace issue and process development to reduce SR/Replace.
∎ Maintain missing, broken issues and process development to reduce missing.
∎ All service points administrative work done under your control like leave, adjust, Mobile, account opening, ID card, computer, bike, t-shirt, etc.
∎ Also do additional work that management provides to me and Obey Official all Rules and Regulations.
∎ Feedback calls should be taken daily with every customer/showroom/dealer/ sales member for smooth service.
∎ Overall follow up.
Additional Requirements:
∎ Age 25 to 35 years
∎ Only males are allowed to apply
∎ Must have direct job experience on similar electronics industries on service .
Salary: Negotiable
Compensation & Other Benefits:
∎ T/A, Mobile bill, Provident fund
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ As per company policy.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 24 Apr 2023
Company Information:
∎ 25 Mar 2023
∎ Minister Hi-Tech Park Ltd.
∎ Address : Minister Headquarter, House- 47, Road- 35/A, Gulshan-2, Dhaka- 1212
∎ Web : www.ministerbd.com,www.myonebd.com
∎ Business : Minister Hi-Tech Park Ltd. & Myone Electronics Industries Ltd. is the fastest growing Electronics Industries of the country. Mr. M.A. Razzak Khan, the founder of Minister Hi-Tech Park Ltd. & Myone Electronics Industries Ltd. has established it on 2002. The latest technology oriented industry in Bangladesh has realized the value of local brand and established it in the heart of the common people of the country. From the beginning the highest level of quality, after sales service satisfaction, speedy supply chain, strong dealers network, modern show-room management and 100% employee satisfaction maximize our credibility to the country`s people. Journey of Minister Hi-Tech Park Ltd. & Myone Electronics Industries Ltd. started from the 1st June, 2002 and experiencing a lot of sweet memories and barriers as well. But our devotion is to the highest level of success in creating opportunities that forcing us to the track of ambition. CRT Television, LED Television, Refrigerator, Air Condition, Fan, Rice Cooker, Induction Chula, Blender, Washing machine are our product line & many more are in pipeline to be introduced gradually. We are always considering the purchasing power of the common people and developing our design in the highest level of ethical standard. We always welcome latest Technology in the industry and extremely care of our valued customers. Our dream is to export all over the world, to provide ECO friendly products and to implement the highest standard of social and corporate responsibilities.
Category: Engineer/Architect
: Applicants may send their complete CV with a cover letter including two recent passport size color photographs to: Deputy Director- HR, Minister Hi-Tech Park Ltd. & Myone Electronics Industries Limited, Minister Headquarter, House- 47, Road- 35/A, Gulshan-2, Dhaka- 1212. Envelope should be clearly marked, on top left, with the position applied for & short listed candidates will be contacted for Interview.
Source: bdjobs.com
Deadline Expired on 24th Apr 2023
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