Assistant Manager, Customer Service Operation
Job Description
Title: Assistant Manager, Customer Service Operation
Company Name: DMONEY Bangladesh Limited
Vacancy: 01
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Marketing, Master of Business Administration (MBA) in Marketing
∎ Skills Required: Customer Service
Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s):
Call Centre Supervision/ Management, Call centre training, Customer Service
Job Responsibilities:
∎ Call center deployment & supervision of day to day operation.
∎ Web Chat & Email query/response supervision.
∎ Prepare work roasters & ensure 24/7 online operation.
∎ Effective complaint management within deadline.
∎ Identification of skill through skill gap identification & ensure proper training & feedback.
∎ Assist management in identifying more convenient to communicate with us.
Additional Requirements:
∎ Age at most 32 years
∎ Advanced negotiation & interpersonal skills.
∎ Moderate proficiency in MS Office package.
∎ Ability to stay positive in difficult situations.
Salary: Negotiable
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: July 3, 2019
Company Information:
∎ DMONEY Bangladesh Limited
∎ Address : Bay's 23, Level 4, Plot 6, Block-SW(I), Bir Uttam Mir Shawkat Sarak. Gulshan-1
∎ Web : www.dmoney.com.bd
Category: Customer Support/Call Centre
Read Before Apply: D Money is an equal employment opportunity provider. Any form of persuasion will result in candidacy disqualification. If your profile matches with the requirement, please apply through bdjobs.
Source: bdjobs.com
Deadline Expired on 3rd Jul 2019
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