Job Description
Title: Assistant General Manager (AGM) – Airport Assistance Service
Company Name: Heritage group (Banani)
Vacancy: --
Location: Dhaka (Shahjalal Airport)
Minimum Salary: Negotiable
Experience:
∎ At least 5 years
∎ The applicants should have experience in the following business area(s):Group of Companies
Published: 30 Dec 2024
Requirements:
Additional Requirements:
∎ Minimum 5 years of experience in airport operations, customer service, or a similar
∎ role.
∎ Strong leadership and team management skills.
∎ Excellent communication, problem-solving, and organizational abilities.
∎ Proficiency in [Tally ERP, MS Office, airport management systems].
∎ Familiarity with airport safety regulations and protocols.
∎ Minimum 5 years of experience in airport operations, customer service, or a similar
∎ role.
∎ Strong leadership and team management skills.
∎ Excellent communication, problem-solving, and organizational abilities.
∎ Proficiency in [Tally ERP, MS Office, airport management systems].
∎ Familiarity with airport safety regulations and protocols.
Responsibilities & Context:
∎ Supervise daily operations, including passenger assistance, baggage handling, and special services.
∎ Coordinate with airport authorities and stakeholders to ensure seamless operations.
∎ Manage resources and optimize workflows to enhance efficiency.
∎ Lead, train, and motivate the team to deliver top-tier services.
∎ Conduct performance evaluations and implement improvement strategies.
∎ Foster a positive work environment and ensure employee satisfaction.
∎ Monitor service quality and address customer feedback promptly.
∎ Ensure services meet the needs of VIP, special assistance, and general passengers.
∎ Implement initiatives to enhance customer satisfaction.
∎ Ensure adherence to airport regulations and safety standards.
∎ Maintain records and prepare reports for regulatory authorities.
∎ Conduct routine audits and inspections to ensure compliance.
∎ Assist in budgeting and financial planning.
∎ Monitor expenses and implement cost-saving measures.
∎ Support revenue generation initiatives
∎ Job Summary
∎ We are seeking a dynamic and experienced professional to join our team as an Assistant General Manager. The AGM will oversee operations, ensure exceptional customer service, and maintain compliance with all airport and company policies. This role requires strong leadership, operational expertise, and a passion for providing outstanding assistance services
∎ Reports To: Managing Director
∎ Key Responsibilities
∎ Operational Management
∎ Supervise daily operations, including passenger assistance, baggage handling, and special services.
∎ Coordinate with airport authorities and stakeholders to ensure seamless operations.
∎ Manage resources and optimize workflows to enhance efficiency.
∎ Team Leadership
∎ Lead, train, and motivate the team to deliver top-tier services.
∎ Conduct performance evaluations and implement improvement strategies.
∎ Foster a positive work environment and ensure employee satisfaction.
∎ Customer Experience
∎ Monitor service quality and address customer feedback promptly.
∎ Ensure services meet the needs of VIP, special assistance, and general passengers.
∎ Implement initiatives to enhance customer satisfaction.
∎ Compliance and Safety
∎ Ensure adherence to airport regulations and safety standards.
∎ Maintain records and prepare reports for regulatory authorities.
∎ Conduct routine audits and inspections to ensure compliance.
∎ Financial Oversight
∎ Assist in budgeting and financial planning.
∎ Monitor expenses and implement cost-saving measures.
∎ Support revenue generation initiatives
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Financial benefits as per the rules & regulations of the company
∎ Financial benefits as per the rules & regulations of the company
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka (Shahjalal Airport)
Company Information:
∎ Heritage group (Banani)
∎ House-42 Road -1/A, Apt B 1 (Masjid Road) Banani DOHS
Address::
∎ House-42 Road -1/A, Apt B 1 (Masjid Road) Banani DOHS
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 29 Jan 2025
Category: General Management/Admin
