Assistant Executive (Customer Care)
Job Description
Title: Assistant Executive (Customer Care)
Company Name: Tamishna Logistics Ltd
Vacancy: 2
Job Location: Dhaka (Uttara)
Employment Status: Full-time
Educational Requirements:
∎ Bachelor/Master's degree
Experience Requirements:
∎ 2 to 3 year(s)
Job Responsibilities:
∎ Able to service international and local customer.
∎ Able to think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner.
∎ Answer and manage incoming calls, emails, chats, and/or interactive voice response systems..
∎ Ability to memorize, recall, or research answers quickly.
∎ Excellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience.
∎ Ability to learn and follow all customer service procedures and policies.
∎ Strive to meet and go above personal and team targets, goals, and quotas.
∎ Aim for customer resolution and return.
∎ Record, organize and file customer interactions and profile/account changes.
∎ Able to address returns, refunds, and shipping tracking numbers.
Additional Requirements:
∎ Age 25 to 30 years
∎ Both males and females are allowed to apply
∎ High interest in customer support, client services, sales, or a related field
∎ Excellent at communicating over the phone and handling phone systems
∎ Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
∎ Able to concentrate on multiple problems at once
∎ Excellent time management and prioritization skills
∎ Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
∎ Customer-focused for positive customer experience and resolution.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Application Deadline: 2 Jan 2021
Company Information:
∎ 3 Dec 2020
∎ Tamishna Logistics Ltd
∎ Business : TAMISHNA GROUP (est 1991) is a leading exporter of knitwear to various parts of the world, with vertically integrated production facilities in Bangladesh. Our factories are located in Tongi, on the outskirts of the capital city Dhaka, and consist of several multi-storied buildings owned and built by the company.
We have focused on creating a vertically integrated setup that includes in-house production of polyester sewing thread and polyester buttons, in-house printing, as well as in-house dyeing of cotton, cotton-acrylic, viscose, nylon yarn. It is by leveraging synergies across our group under the Tamishna brand that we produce high quality knitwear in the shortest possible lead times. The Tamishna brand currently consists of seven units.
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 2nd Jan 2021
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