Job Description
Title: AGM/DGM-Customer Service
Company Name: Rupayan City Uttara
Vacancy: 1
Age: 34 to 45 years
Location: Dhaka (Uttara Sector 12)
Salary: Negotiable
Experience:
∎ 12 to 16 years
∎ The applicants should have experience in the following business area(s):Real Estate, Group of Companies, Developer
Published: 25 Dec 2024
Education:
∎ Master of Business Administration (MBA)
Requirements:
Additional Requirements:
∎ Age 34 to 45 years
∎ Customer-Centric Approach: Exceptional focus on delivering a positive customer experience.
∎ Operational Excellence: Ability to streamline processes and ensure timely service delivery.
∎ Leadership and Team Management: Skilled in leading, mentoring, and motivating teams.
∎ Quality Assurance: Strong attention to detail and commitment to maintaining high standards.
∎ Conflict Resolution: Adept at managing client escalations and ensuring satisfactory outcomes.
∎ Customer-Centric Approach: Exceptional focus on delivering a positive customer experience.
∎ Operational Excellence: Ability to streamline processes and ensure timely service delivery.
∎ Leadership and Team Management: Skilled in leading, mentoring, and motivating teams.
∎ Quality Assurance: Strong attention to detail and commitment to maintaining high standards.
∎ Conflict Resolution: Adept at managing client escalations and ensuring satisfactory outcomes.
Responsibilities & Context:
∎ Serve as the primary point of contact for clients during the pre-handover phase.
∎ Address and resolve client queries, complaints, and concerns related to pre-handover processes.
∎ Ensure regular communication with customers regarding project updates, timelines, and required actions.
∎ Oversee the preparation and completion of necessary documentation, including contracts, payment schedules, and inspection checklists.
∎ Ensure properties are ready for handover as per the agreed timeline and specifications.
∎ Collaborate with technical and construction teams to resolve any issues identified during inspections.
∎ Lead and manage a dedicated pre-handover customer service team, fostering a culture of excellence and accountability.
∎ Supervise pre-handover property inspections to ensure compliance with quality standards and customer expectations.
∎ Work with the construction and technical teams to address and rectify defects or discrepancies.
∎ Develop and refine pre-handover workflows to improve efficiency and client satisfaction.
∎ Analyze customer feedback and operational data to identify trends and implement corrective actions.
∎ AGM/DGM (Head of Customer Service) is responsible for managing and optimizing the customer experience during the critical pre-handover phase in real estate transactions. This includes addressing customer concerns, managing documentation, and ensuring a seamless transition from purchase to property handover. The role also involves leading a team, improving operational efficiency, and aligning services with company standards and client expectations.
∎ Serve as the primary point of contact for clients during the pre-handover phase.
∎ Address and resolve client queries, complaints, and concerns related to pre-handover processes.
∎ Ensure regular communication with customers regarding project updates, timelines, and required actions.
∎ Oversee the preparation and completion of necessary documentation, including contracts, payment schedules, and inspection checklists.
∎ Ensure properties are ready for handover as per the agreed timeline and specifications.
∎ Collaborate with technical and construction teams to resolve any issues identified during inspections.
∎ Lead and manage a dedicated pre-handover customer service team, fostering a culture of excellence and accountability.
∎ Supervise pre-handover property inspections to ensure compliance with quality standards and customer expectations.
∎ Work with the construction and technical teams to address and rectify defects or discrepancies.
∎ Develop and refine pre-handover workflows to improve efficiency and client satisfaction.
∎ Analyze customer feedback and operational data to identify trends and implement corrective actions.
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka (Uttara Sector 12)
Company Information:
∎ Rupayan City Uttara
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 24 Jan 2025
Category: Customer Support/Call Centre
