Toll-free numbers have become a lifeline in modern business communication, as they help businesses to connect with their valued customers in a simple way. Toll-free numbers are best known for enabling convenient communication and for customers.
Installing a toll free number India for your business promotes accessibility and customer satisfaction. What are the ways in which customer service is enhanced through toll-free numbers? How do toll-free numbers improve customer loyalty? Read below to get answers:
The difference between a toll-free number and a customer service number
Many people believe that toll-free and customer service numbers are the same. But they belong to two very different poles with different objectives. Customer care numbers are special lines focused on providing individualized support and addressing difficulties. Toll-free numbers are a cost-free communication method for customers to interact with businesses for general enquiries.
Benefits of toll free numbers to customer loyalty
As customer loyalty is important for any business, here are the ways toll-free numbers help improve customer loyalty:
- Simplifies the phone call
Customers can reach any department by simply dialing toll-free numbers. They only need to contact your toll-free number and won’t need to remember any other phone numbers. Then the agents can assist incoming callers with any queries they may have, from pre-purchase inquiries to post-sale enquiries.
- Improved customer retention
Better services result in improved client loyalty. Therefore, it is crucial to provide quality service to both new and returning callers. According to a study, nearly three out of five customers say that providing excellent customer service is essential to building and sustaining brand loyalty. Customers are more satisfied as hassle-free service is provided anytime and anywhere.
- Customers can make a free call.
Think of consumers who need assistance but are reluctant to call because of the cost. Fortunately, the issue is resolved using a toll-free number. Without having to worry about call costs, the customers can communicate with the support staff. It is like giving people permission to get in touch whenever they require assistance.
- Personalized customer experience
Engaging customer experiences must be delivered through personalized customer experience. A toll-free number allows you to customize the caller experience and provide relevant information each time they call when combined with an IVR system. So, if you would like, you can record a personalized welcome message to notify callers about your ongoing discounts and promotions.
- Proactive customer outreach
A toll free number India provides an excellent platform for proactive customer outreach. This channel can be used by businesses to communicate with their clients, get feedback, carry out surveys, and alert them to new products, special offers, or upcoming events. Insights regarding client preferences and pain issues are also made available to businesses.
- Credibility
Your client service is made more credible by using toll-free numbers. They raise the value of the brand and give consumers a positive impression. It conveys the message that your company is mindful of its consumers’ experiences to offer 24/7 support without charging.
- Customer trust-building
For potential clients, toll-free numbers serve as a factor in developing trust. A company’s accessibility and approachability increase when it offers a toll-free number. Customers are more willing to interact with a brand they believe to be open and approachable, which boosts their trust in the company.
- Consumer insights
You can get important customer information, such as the number of calls received, the location of the caller, call recordings, and much more, by linking your CRM system with a toll-free number. With the help of these insights, business decisions can be made more effectively, and new opportunities and areas for development can be known.
- Feed back
You can make use of a variety of services from the feedback you get from Toll-free numbers and learn more about what your clients need. These numbers, when combined with an IVR, help in feedback gathering and grievance settlement. Giving each individual query proper attention after gathering feedback promotes customer happiness on a deeper level.
Final thoughts
Getting an Indian toll free number as a communication solution is the best thing you can do for your business and customers. You can build long-term customer relationships, improve brand image and redefine the customer experience without spending much through a toll-free number.
